Refund policy
Refund Policy
We strive to provide our customers with an excellent shopping experience. If you are not satisfied with your order, you may request a refund within 30 days of receiving your package.
1. Refund Eligibility
You may qualify for a refund under the following conditions:
• Not Satisfied with Product: If you are not satisfied with your purchase for any reason, you may request a refund within 30 days of receiving your order.
• Damaged or Defective Product: If your order arrives damaged or defective, please contact us with photo or video evidence.
• Incorrect Product Received: If you receive the wrong product, please provide clear photos of the item received.
• Package Not Received: If your package has not arrived within the estimated delivery time, please contact us to check the status of your order.
2. Refund Process
To request a refund:
1. Contact Us: Reach out to our customer service team within 30 days of receiving your order. Provide your order number and supporting evidence (photos/videos).
2. Approval Review: We will review your request and notify you of the approval or rejection of your refund.
3. Refund Processing: If approved, your refund will be issued to your original payment method within 7 business days.
3. Important Notes
• No Returns Required: We do not accept returned packages. If your refund request is approved, you can keep or dispose of the item.
• Non-Refundable Situations:
• Change of mind or incorrect ordering by the customer.
• Requests made after the 30-day refund period.
• Lack of sufficient evidence (photos/videos) for damaged or incorrect items.
• Refund Timeline: Refund processing times may vary depending on your payment provider.
4. Contact Us
If you have any questions about our refund policy, please contact our customer support team at info@trendysupply.com.
This policy ensures a smooth refund process without requiring customers to return items while maintaining fair guidelines for eligible refunds. Let me know if you need any modifications!